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Want to ship your device for repair? Below you'll find instructions on how to safely package it.
Fill out the repair order form at /zlecenie or include a note with your name, phone number, and problem description.
Do not put a password or unlock code in the parcel. If we need it for diagnostics, send it in a private message only after we confirm that we have received the device. Prepare the SIM card only if we agreed on it in advance.
Carefully pack your device following the instructions below.
Ship the package using one of the methods below.
Check before sealing the box — this will speed up our diagnosis.
Do not put a password or unlock code on a note inside the parcel. If access is needed for diagnostics, send the details in a private message only after we confirm that we have received the device. If possible, set a temporary password or code first.
Include ONLY if you suspect it's faulty. We have laboratory power supplies.
The SIM card is only needed if we agreed on it during our conversation. Otherwise, remove the SIM before shipping (for security).
A note with: your name, phone number, email, and problem description. Without this, we won't know who sent the package!
No need to include cables — we have them all
Do NOT ship a drive in just a bubble mailer — that's not enough protection! A cardboard box is the minimum.
Include the charger ONLY if you suspect it's faulty — we have laboratory power supplies
If a password is needed for diagnostics, send it in a private message only after we confirm that we have received the device. Do not put it in the parcel.
Laptop was water-damaged? Do NOT turn it on! Pack it up and ship as soon as possible.
A charging cable is NOT required — we have laboratory power supplies
Include the SIM card if the phone is locked with PIN/PUK
If the screen unlock code is needed for diagnostics, send it in a private message only after we confirm that we have received the device. Do not put it in the parcel.
Remove the SD card with data BEFORE shipping (unless it's the SD card that needs repair).
Use what you have at home: a towel, fleece, hoodie, scarf — wrap the device and place it in a box. The key is that the device must not move inside the package. Fill empty spaces with crumpled newspapers or rags.
Bring the device to our address:
ul. Dragana 16H/1, 80-807 Gdańsk
Order a free courier pickup — they'll collect the package from your address.
Order courier pickup38 × 64 × 8 cm
HDD/SSD drive, USB stick, memory card, small smartphone
38 × 64 × 19 cm
Smartphone, tablet, small laptop (13")
41 × 64 × 38 cm
Laptop up to 17", laptop + charger, gaming console
Approximate dimensions — may vary in older lockers. If in doubt, choose a larger one.
We take care of security at every stage - shipping insured up to 5,000 PLN, an NDA agreement on request, and drives never leave our lab.
InPost packages (Quick Returns) are insured up to 5,000 PLN. In case of damage or loss — we handle the full claim.
We treat your data confidentially. Upon request, we sign an NDA agreement before starting work. Drives never leave our laboratory.
After repair, we ship the device back via InPost at our cost. Don't accept the quote? We still ship it back for free.
Fill out the repair order form or give us a call — we'll help arrange the transport.