Shipping & Packaging
Want to ship your device for repair? Below you'll find instructions on how to safely package it.
Before shipping
Fill out the repair order form at /zlecenie or include a note with your name, phone number, and problem description.
Do not put a password or unlock code in the parcel. If we need it for diagnostics, send it in a private message only after we confirm that we have received the device. Prepare the SIM card only if we agreed on it in advance.
Carefully pack your device following the instructions below.
Ship the package using one of the methods below.
What to include in the package?
Check before sealing the box - this will speed up our diagnosis.
Passwords and codes: send separately
Do not put a password or unlock code on a note inside the parcel. If access is needed for diagnostics, send the details in a private message only after we confirm that we have received the device. If possible, set a temporary password or code first.
Charger / power adapter
Include ONLY if you suspect it's faulty. We have laboratory power supplies.
SIM card
The SIM card is only needed if we agreed on it during our conversation. Otherwise, remove the SIM before shipping (for security).
Contact details + description
A note with: your name, phone number, email, and problem description. Without this, we won't know who sent the package!
How to pack your device?
HDD / SSD Drive
- Wrap the drive in bubble wrap (min. 2-3 layers) or thick fabric (towel, fleece)
- Place in an anti-static bag (if available) - not mandatory
- Put in a rigid box - the drive must NOT move inside
- Fill empty spaces with newspapers, rags, or styrofoam
No need to include cables - we have them all
Do NOT ship a drive in just a bubble mailer - that's not enough protection! A cardboard box is the minimum.
Laptop / MacBook
- Turn off the laptop and disconnect the charger
- Wrap the laptop in bubble wrap or thick fabric (towel, blanket)
- Place in a cardboard box with padding all around
- Include the charger only if you suspect it's faulty
Include the charger ONLY if you suspect it's faulty - we have laboratory power supplies
If a password is needed for diagnostics, send it in a private message only after we confirm that we have received the device. Do not put it in the parcel.
Laptop was water-damaged? Do NOT turn it on! Pack it up and ship as soon as possible.
Smartphone / Tablet
- Turn off the device
- Remove the case / screen protector (they may interfere with repair)
- Wrap in bubble wrap or soft fabric
- Place in a small box or rigid bubble mailer
A charging cable is NOT required - we have laboratory power supplies
Include the SIM card if the phone is locked with PIN/PUK
If the screen unlock code is needed for diagnostics, send it in a private message only after we confirm that we have received the device. Do not put it in the parcel.
Remove the SD card with data BEFORE shipping (unless it's the SD card that needs repair).
Don't have bubble wrap?
Use what you have at home: a towel, fleece, hoodie, scarf - wrap the device and place it in a box. The key is that the device must not move inside the package. Fill empty spaces with crumpled newspapers or rags.
How to deliver the package?
In person
Bring the device to our address:
ul. Dragana 16H/1, 80-807 Gdańsk
Free courier
Order a free courier pickup - they'll collect the package from your address.
Order courier pickupWhich locker size to choose?
Small (A)
38 × 64 × 8 cm
HDD/SSD drive, USB stick, memory card, small smartphone
Medium (B)
38 × 64 × 19 cm
Smartphone, tablet, small laptop (13")
Large (C)
41 × 64 × 38 cm
Laptop up to 17", laptop + charger, gaming console
Approximate dimensions - may vary in older lockers. If in doubt, choose a larger one.
Shipping and data security
We take care of security at every stage - shipping insured up to 5,000 PLN, an NDA agreement on request, and drives never leave our lab.
Shipment insurance
InPost packages (Quick Returns) are insured up to 5,000 PLN. In case of damage or loss - we handle the full claim.
Data confidentiality
We treat your data confidentially. Upon request, we sign an NDA agreement before starting work. Drives never leave our laboratory.
Free return
After repair, we ship the device back via InPost at our cost. Don't accept the quote? We still ship it back for free.
Ready to ship?
Fill out the repair order form or give us a call - we'll help arrange the transport.