No. You can send the parcel immediately through InPost Szybkie Zwroty and add a note with your contact details. Registration at naprawiam.online is optional and provides an earlier repair number and online status updates.
If you have a service order number from our system, enter it. If you have not created a service order yet and do not have a number, enter your phone number — the same one you provide in the contact details.
Yes. You send the parcel free through InPost Szybkie Zwroty, and after the repair we return the device at our cost.
Yes. Send the parcel to: ul. Dragana 16H/1, 80-807 Gdańsk. You cover the cost of using your own courier. Put a note with your contact details and a description of the problem inside the parcel.
No. With InPost Szybkie Zwroty, the return code is enough. Enter it on the parcel locker screen or use the QR code in the app.
Measure the packed box. Size A is up to 8 x 38 x 64 cm, B is 19 x 38 x 64 cm and C is 41 x 38 x 64 cm. If the parcel is close to a limit, choose the larger size.
You do not need to. Include it only if you suspect it is causing the problem and want us to test it.
Do not put a password or code in the parcel. If access is needed for diagnostics, send it in a private message only after we confirm that we have received the device. Include your name or service order number. If possible, set a temporary password or code first. Never send one-time or MFA codes. Include the SIM card only if agreed with us in advance.
Usually not. Remove the SIM and SD cards unless they need repair or data recovery, or we agreed otherwise in advance.
Switch it off, disconnect power and do not start it again. Do not use hot air. Protect the device and deliver it to us as soon as practical.
Contact us first. If the battery is swollen, hot, punctured or visibly damaged, do not ship the device until we have agreed on a safe delivery method.
Yes. Wrap each item separately, mark them with numbers and add one list describing the problem for every number.
No. We first assess the storage media and decide whether analysis is needed. When we recover data, analysis is part of the service. If work ends with analysis, the fee is 300 zł for a drive, SSD, memory card or flash drive and analiza 500 zł + odzyskiwanie for a damaged smartphone. You always know the terms and cost before a chargeable stage begins.
By card, BLIK, bank transfer or cash when collecting in person. You pay after the approved service has been completed. A VAT invoice is available on request.
Yes. Come to ul. Dragana 16H/1, 80-807 Gdańsk. We are open: Monday-Friday, 09:00-17:00. No appointment is needed.